Exchange Policy
Our goal is 100% customer satisfaction. We work very hard to ensure you receive the highest quality merchandise on the market and to offer styles for all body types.
Your satisfaction is very important to us, therefore we would like to minimize returns as much as possible. We are always happy to answer questions about the products we carry or provide measurements to assist with sizing, check material content, color, etc. Please E-mail or call us before ordering if you are not sure of the size or would like additional information.
In the event an item was not as expected, we will offer an EXCHANGE or a STORE CREDIT *, within 14 days of the purchase date. NO REFUNDS.
Sales become final 14 days after you receive your order.
NO EXCHANGES or STORE CREDITS will be issued on the following: Special Order Items, Items on Sale or Clearance discounted at 30% off or more, or identified as a "Final Sale."
PLEASE NOTE: *Swimwear, Pajamas, Socks, ***Special Occasion Party Dresses, Seasonal/Holiday Items are considered final sale only.
***We will exchange Special Occasion, Party Dresses and Seasonal/Holiday Items for size only within 7 days of receipt of items (if size is not available, store credit will be given). Holiday Apparel will not be accepted for returns 10 days before and at any time after the Holidays.
We offer no price adjustments on previous purchases.
If you find it necessary to exchange or return an item for store credit, please contact us for a Return Authorization Number (RAN). This number must be written on the outside of the return package. Packages that arrive without a Return Authorization Number will be refused. Shipping for both the return and the exchanged item is at the expense of the purchaser.
To be exchanged for merchandise OR store credit, the item must be in its original condition. Tags must be intact, unlaundered, etc. If these requirements are not met, we cannot accept the exchange. Item must return shipped in a similar fashion to how it was received (inside water-tight bag and bagged or boxed). Please include a copy of invoice so we know who to credit.
Please allow up to 30 days for processing of returns for store credit. If you have not received a credit within that time please feel free to contact us.
Exchanges or returns should be mailed to:
Sassafras
2916 Linden Ave
Birmingham, AL 35209
BE SURE TO GET AN RA NUMBER FROM US FIRST. Thank you.
You can reach us by phone at: 205-414-0024 or E-mail.
If you ordered using a promotional discount and you do not meet the criteria for the discount after the return, handling fees may apply and your credit may be adjusted accordingly. (Example: Orders over $150.00 receive free shipping. If you return something and your new total is $102.00, shipping fees may be applied at the rate the merchandise would have shipped for).
Pre-orders
Pre-orders are advance purchases made on merchandise that is scheduled to ship at a future date. You may Pre-Order Merchandise in one of two ways:
You may pre-order merchandise right from our website and PAY IN FULL for your items at the time the order is placed -- your credit card is charged at that time.
You may call or E-mail us with your pre-order list and we will take a 25% deposit on the items you wish to pre-order. Then the balance will be due once your merchandise arrives at our boutique.
Because the items you order are purchased especially for you and will no longer be available for others to purchase, and because as our inventory is purchased, we re-order available stock, cancelled Pre-Orders will be charged a 20% cancellation fee. Any amount paid towards a Pre-Order is eligible for a store credit only. Pre-orders that have been completely paid for and then canceled will receive store credit in the amount of the pre-order, less the cancellation fee.
We are not responsible for Pre-Orders/Reserve Items that arrive late due to manufacturer delays. We consider the expected delivery date up through 30 days later than expected to still be "Acceptable & On Schedule."
If the manufacturer decides not to produce a certain style, you will be refunded your deposit or, if they do not ship that style to us for whatever reason, you will also be refunded your deposit.
We will always do our best to exchange sizes for you. When the size you ordered doesn't work and if your size is unavailable, a store credit will be issued.
Special Orders
***Special order items are ordered specifically for you from the manufacturer and as they are items we did not order for our boutique or are additional merchandise we did not plan to purchase, are considered final sale.
Cancellation Policy
Orders are processed directly online with our credit card company as soon as they are placed and if cancelled more than 3 hours after they are placed will incur a 20% restocking fee. Thank you for understanding.
Payment Options
We accept the following forms of payment:
Visa ** Master Card ** American Express ** and Discover
